In Stock Returns

• You have 14 days to return an item.
• The item must be unused, in the same condition as when you received it, and in its original packaging.
• Once your return is received and inspected, we will notify you whether the return is approved or rejected.

If approved, a credit memo will be issued immediately.

Credit Memo

• The credit memo will be valid for 6 months from the date of issue.
• The amount will be equivalent to the total order value, minus any additional shipping charges (if applicable).

Made-to-Order Returns

• Returns or exchanges are not available for made-to-order items.
• If the order is damaged or has a manufacturing defect, we will either replace the item or repair it, free of charge.
• We will require images and videos to assess the damage/defect and ensure you are well-accommodated throughout the process.

If a replacement is required, we may request the return of the damaged item until the new one is received, depending on our final assessment.

Refunds

• Refunds are issued only if we cancel an order due to our inability to fulfill it, such as incorrect stock information or special manufacturing issues.
• Refunds will be processed using the original payment method.